Software Maintenance

Typical Services

•     System Logbook (stays at the customer site)
•     Software Inventory
•     Emergency Repair Process
•     Installation/Re-installation of the System
•     Possible Data Recovery (not including backup procedure)
•     Fine-tuning and optimization
•     Re-configuration
•     System upgrades and patches
•     Virus Scan and live updates
•     Desktop systems include MS-Office and Windows suite of Operating Systems, Lotus Notes and SmartSuite, Linux OS
•     Server systems include MS Server OS and applications (Exchange, SQL, ISA, IIS), Domino Server, Red Hat Linux
•     

On-Call Software Support
a.     Premier System Support (Server Software Level)
    
i.     Server Software maintenance in a semi-annually or yearly basis
ii.     24X7 software maintenance support
iii.     4-hour response time (within Metro Manila)
iv.     1-day response time (outside Metro Manila)
    
b.     Standard System Support (Server Software Level)
    
i.     Server Software maintenance in a semi-annually or yearly basis
ii.     8X5 software maintenance support (official business hours and days)
iii.     4-hour response time (within Metro Manila)
iv.     1-day response time (outside Metro Manila)
    
c.     Standard Desktop Support (PC Software Level)
    
i.     PC Software maintenance in a semi-annually or yearly basis
ii.     8X5 software maintenance support (official business hours and days)
    
Dedicated System Support
a.     Dedicated System Support
    
i.     Highly skilled and certified systems engineer deployed in a semi-annually or yearly basis
ii.     Troubleshoot and diagnose PC/Server software related problems
b.     Dedicated Desktop Support
    
i.     Highly skilled systems engineer deployed in a semi-annually or yearly basis
ii.     Troubleshoot and diagnose PC/Server software related problems